AT&T Support Ticket

TERRIBLE PRODUCT/TERRIBLE CUSTOMER SERVICE - Home, business, mobile phone service, and dsl

Created By: cfsherman's Picture cfsherman Last Reply: cfsherman's Picture cfsherman
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0
Product: Home, business, mobile phone service, and dsl

Not only have I had problems for months with my home, mobile, and business phones, and recently installed DSL, I have spent so much time on the phone trying to straighten out problems that the hours have become a weeks worth of hours. I have been misinformed, patronised, and insulted by AT&T representatives--a customer retention rep told me last week that my slow DSL was my fault. Because of the mobile contracts we agreed to living in a different part of the country, we now have terrible cell reception where we live now and we are stuck with it. I can't wait to vote with my money when the two years are up. No more loyalty!


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