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AT&T Support Ticket - Getting order and billing right

AT&T Support Ticket

Getting order and billing right - Basic dsl service

Created By: malberda's Picture malberda Last Reply: malberda's Picture malberda
Priority Level: [Medium] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0
Product: Basic dsl service

On 3-11-2010 AT&T disconnected my landline phone and changed my high speed to basic high speed (dry loop). The following month I was billed for the bundle I used to have so I paid it and was told I would be reimbursed since I only had the service 4 days into the billing cycle. Then I get another bill for the dry loop which was for a higher speed than what I ordered on 3-11-2010. They told me just to pay for the basic 19.95 and the following month it would be corrected but quess what it wasn't they still charged me for the higher speed and also a late charge for not paying for the higher speed (which I didn't order for the previous month. If they do not correct this and give me back the credit they owe me by next month I will cancel and never go back to AT&T because they can't seem to get any order or bill correct.


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