AT&T Review

AT&T Review

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your customer service is horrible


I called Direct TV which is now AT&T because I put a extension to pay my bill which was due today. I work 12 hrs shifts and I paid it after I ate dinner. Before 11 PM. My service was cut off and when I called I got a fast talking girl, that was rude and told me that I also was going to get a $35.00 reconnection fee. What and why? She had a accent and I could hardly understand what she was saying but something about on her records it showed it. I said oh, no, no, no. I paid my bill today as promised. I requested to end my service right now. Been with you for years and you want to treat loyal customers like this. She said "Did I answer all your question?" I said NO, she just kept talking so fast. I said get me someone else because I'm through listening to you and I can't understand a word of what your saying.
I got transferred to a nice lady who agreed with my extension and seen that I did pay and that I should not get billed for it. She also went through my bill and seen where I wasn't getting a discount that I was suppose to be getting and fixed that problem. Because of her I am still with Direct TV. She's nice and her ID# is 101204885. I wish I could of talked to her from the get go. AT&T you need to retrain your help. They are awful. Direct TV keep your employees. I'm afraid AT&T is going to give you a bad name.


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