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AT&T Complaint - false information - AT&T internet
AT&T Complaint

AT&T Complaint


marlin's Picture Reviewed by marlin

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false information - AT&T internet


I have recently had to change my AT&T Service plan. I was told by two AT&T reps in phone conversations that I would be able to cancel my land phone while maintaining my current DSL internet service at the current billing rate. After the land line cancellation, I was informed that a new more expensive DSL fee would be imposed. In spite of being told by two AT&T reps this would not be the case. I recently had to purchase a new AT&T internet model expecting to be able to retain the current internet service. I now have to rework my cell phone agreement to include an internet service. AT&T could at least return the expense of a DSL modum which is no longer of use.


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mmiller13 says: (9 years ago)
 0
CORPORATE HEADQUARTERS
AT&T* CEO
Randall L. Stephenson
208 South Akard Street
Dallas,, Texas 75202-4206
Phone: 210-821-4105
Call this #, press 7, and explain your problem. The person will connect you with the executive who can help resolve the issue.




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