Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
AT&T Complaint - Upgrade Eligibility - ATT
AT&T Complaint

AT&T Complaint


Ramatt's Picture Reviewed by Ramatt

ADVERTISEMENT

Upgrade Eligibility - ATT


I called customer service yesterday afternoon about my eligibility ...I have eligibility in november but she (customer service) said i can pay some amount to finish my contract early so that i can unlock my current phone and upgrade it to iphone 6.I am oke to pay that amount and i asked where to pay that money ..she said i can pay in store.I went to store and waited dam 1 hr them store representative said even though i paid money ...I am not eligible to upgrade my phone to 6.So i asked him to put that on the notes under my number so that next time i can refer to customer service people.and i called again customer service and told each and everything they again said i can take it .But store people agaid said no i am eligible to take it.sutomer care people and store people wont have same information moreover they dont know much information on what field they are working on.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to AT&T
SUBMIT a ticket
for AT&T
WATCH videos
for AT&T
More AT&T Reviews and Complaints MORE reviews and complaints
for AT&T

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments


jason05 says: (3 years ago)
 0
I purchased the iPhone 5 when it came out in September 2012. I had several issues with phone outside of normal dropped calls and such. I had gone to local Apple store, they ran diagnostics and told me phone was faulty and needed to be replaced. I went back to Best Buy (where I purchased) and they replaced phone with exact same device. For some reason, I received a $40 activation charge on my next ATT bill. When I called to question this and after an hour of discussion, they removed the fee. However, what ATT doesn't tell you (or me in this case), is that it's still considered "an upgrade" and for that reason, I am NOT eligible for an upgrade. Even though, the original phone I purchased was faulty and it was replaced. I've been with AT&T for 14 years now and they are not even willing to meet me half way. To even consider that this might be a glitch or human error along the way. All each of the CSR's has offered was for me to pay the additional $250 for an early upgrade.

AT&T will lose my business because of this, but AT&T will go forward without thought of loss because that is who AT&T and it's representatives are. Revenue and expansion. False advertising and contracts. That is what AT&T and it's representatives care about.




login with Facebook and share your reviews

More AT&T reviews


More

Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team