AT&T Complaint

Reviewed by Ramatt

All AT&T Reviews

Upgrade Eligibility - ATT

I called customer service yesterday afternoon about my eligibility ...I have eligibility in november but she (customer service) said i can pay some amount to finish my contract early so that i can unlock my current phone and upgrade it to iphone 6.I am oke to pay that amount and i asked where to pay that money ..she said i can pay in store.I went to store and waited dam 1 hr them store representative said even though i paid money ...I am not eligible to upgrade my phone to 6.So i asked him to put that on the notes under my number so that next time i can refer to customer service people.and i called again customer service and told each and everything they again said i can take it .But store people agaid said no i am eligible to take it.sutomer care people and store people wont have same information moreover they dont know much information on what field they are working on.

Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

COMMENT

WRITE to AT&T

SUBMIT a ticket
for AT&T

WATCH videos
for AT&T

MORE reviews and complaints
for AT&T

BUSINESSES REPLY HERE

BUSINESSES: CLAIM YOUR BUSINESS NAME FREE

BUSINESSES: REPLY TO THIS CUSTOMER NOW

BUSINESSES: Free Customer Service Excellence Badge

BUSINESSES: Free Customer Service Pledge Badge

BUSINESSES: Build your customer service online reputation

Comments

jason05 says: (10 years ago)

I purchased the iPhone 5 when it came out in September 2012. I had several issues with phone outside of normal dropped calls and such. I had gone to local Apple store, they ran diagnostics and told me phone was faulty and needed to be replaced. I went back to Best Buy (where I purchased) and they replaced phone with exact same device. For some reason, I received a $40 activation charge on my next ATT bill. When I called to question this and after an hour of discussion, they removed the fee. However, what ATT doesn't tell you (or me in this case), is that it's still considered "an upgrade" and for that reason, I am NOT eligible for an upgrade. Even though, the original phone I purchased was faulty and it was replaced. I've been with AT&T for 14 years now and they are not even willing to meet me half way. To even consider that this might be a glitch or human error along the way. All each of the CSR's has offered was for me to pay the additional $250 for an early upgrade.

AT&T will lose my business because of this, but AT&T will go forward without thought of loss because that is who AT&T and it's representatives are. Revenue and expansion. False advertising and contracts. That is what AT&T and it's representatives care about.

Permalink

View all comments

More AT&T reviews

Similar reviews

How It Works

COMPLAINTS RESOLVED

Thousands of Businesses of all sizes and millions of customers use MeasuredUp

It's free and easy to put MeasuredUp to work for you

Some of the businesses using MeasuredUp

Include your company...

"I was trying to help a dear friend and I came across MeasuredUp. I was able to post something about my friend on MeasuredUp and it helped tremendously in resolving the problem. I'm sure MeasuredUp will be one that I'll rely on in the future. Great job!"

MeasuredUp Success Stories

All Activity

1 Comments

Review Rating: 1 out of 5
Reviewed By: Ramatt
Company: AT&T
Product: ATT
Date Added: 10 years ago

[Top]

AT&T Complaint