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AT&T Complaint - Discriminated Against because I get a Corporate Discount on my Service
AT&T Complaint

AT&T Complaint

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Discriminated Against because I get a Corporate Discount on my Service


After my conversation with a "Premier" customer service representative there is no question that I was discriminated against because I get a discount on my account vs. customers who have service without a discount. When I log into AT&T I am directed to a different website that says premier on it. My initial thought on the Premier heading was that I have 4 phone lines and 3 iPads on the account so that must make me a premier customer with all the lines I have. On Sept. 13th at 3:04 I placed an order for the iPhone 6 . I went through the AT&T app as it actually let me in to order 2 minutes early, I thought this was a perk of being a "Premier" member. So I started the transaction at 2:58 EST and finished at 3:04. For the past 4 iPhone releases I have gotten the phone on release day. Imagine my surprise when I got an email with a shipping date of Oct.31 - Nov.12. I called and was told they aren't sure how many phones they are getting but the shipping date will change as we get closer to launch. As the days have gone by it has improved to Oct. 2nd - Oct.13th. I went online and chatted with a Cust Service Rep. and was transferred to another one and finally to "premier" support. I felt relief as with my "premier" status maybe they could fix the situation. The "Premier" customer service rep was very short with me on the phone and was smug when he told me that "Premier" just means you get some type of discount on your service probably because of where you work. So much for "Premier" status. He then went on to tell me that those ordering from "Premier"/discount service actually order from a different pool of devices that I quote "normal" customers. I have 4 co-workers who ordered the exact same phone model, color and memory between 3:30 was the earliest and 4:30 was the latest and they are receiving their devices on launch day, while I wait till October. I mentioned this and the representative said he was sorry but that is because they pull from a different pool of devices and that they may have had more devices allocated for "normal" customers. I am not a brain surgeon but that tells me that they allocated more devices to those paying full price for their service than to those who get a discount. I have been with AT&T for 10 years and always have been an advocate for them but this has completely changed my view of the Company. I feel I have discriminated against because I am lucky enough to get a discount on my service. My service is not that cheap even with the discount with all the lines I have open. Why am I not treated the same and get inferior service as a "Premier" customer?


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