AT&T Complaint
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AT&T "Premier" customer service alarmingly horrible - Cell phone service
AT&T 's Premier customer service is so bad it's actually difficult to write this right now. The incompetence I've had to endure for hours just to make a minor adjustment to my account is indescribable.
I cancelled my order for a phone and had to have my upgrade eligibility reset before I could purchase a different phone. That's it. I've called dozens of times. I've been on hold for hours. I've been transferred to multiple departments. A representative hung up on me. Now, I've been informed that "someone would call me back in a few days." Unbelievable. If I was able to go through regular ATT customer service, this routine account adjustment would take 5 minutes, tops.
Premier is supposed to be for businesses....?? Maybe they are doing us a favor by offering a case study of how NOT to run your business. Worst customer service I've ever encountered.
I cancelled my order for a phone and had to have my upgrade eligibility reset before I could purchase a different phone. That's it. I've called dozens of times. I've been on hold for hours. I've been transferred to multiple departments. A representative hung up on me. Now, I've been informed that "someone would call me back in a few days." Unbelievable. If I was able to go through regular ATT customer service, this routine account adjustment would take 5 minutes, tops.
Premier is supposed to be for businesses....?? Maybe they are doing us a favor by offering a case study of how NOT to run your business. Worst customer service I've ever encountered.
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Review Rating: 1 out of 5
Reviewed By: emc1
Company: AT&T
Product: Cell phone service
Date Added: 10 years ago
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