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AT&T Complaint - AT&T THIRD DEGREE TECH - 3RD DEGREE TECH SUPPORT
AT&T Complaint

AT&T Complaint

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AT&T THIRD DEGREE TECH - 3RD DEGREE TECH SUPPORT


I WONDER HOW MANY ARE BEING SCAMMED BY THE AT&T 3RD DEGREE TECH AT THE COST OF $107.OO PLUS
SCENARIO: I COULD NOT ACCESS THE INTERNET ON MY HOME COMPUTER; CALLED AT&T AND WAS TOLD BY ONE OF THEIR TECH THAT MY MODUIM WAS DOWN.OK I GOT A NEW MODIUM, WHICH AT&T SENT (IT WAS DUE ME)
CALLED AT&T TECH SUPPORT TO WALK ME THE INSTALLING, GOT IT HOOKED UP AND I STILL COULD NOT ACCESS INTERNET. HERE COMES THE FUN PART :(

WAS TRANSFERED TO THE SUPER DUPER 3RD DEGREE TECH SUPPORT AT THE COST OF $107.00.....DID I MENTIONED I WAS DESPERATE...(NO ACCESS TO INTERNET FOR ALMOST TWO WEEKS)

HERE COMES THE SCAM:

SALES PITCH, THE YOUNG LADY WHO SPOKE SO FAST THAT SHE ALMOST TRIP OVER HER TONGUE :) IN THE SALES SCRIPT I WAS ABLE TO HEAR THE WORD GUARANTEE (NO GUARANTEE) I QUESTION THIS AND WAS TOLD "VERBATIUM" NOT TO WORRY BECAUSE THESE WERE 3RD DEGREE TECH. LOL,LOL.

HERE COMES THE SAD PART: :(

THE TECH STARTING BY TELLING ME THAT IT WAS PROABLY MY COMPUTER, BEFORE HE EVEN KNEW THE PROBLEM.
WHEN I TRIED TO EXPLAIN TO HIM WHAT HAD

TRANSPIRED, HE IMMEDIATELY WITHOUT LETTING ME FINISH THE EXPLAINATION SAID

TO ME "CAN I TALK", WITH A ANNOYED TONE OF VOICE. SO I IMMEDIATELY STOPPED,HE THAN PROCEEDED TO TELL ME WHY HE (3RD DEGREE TECH) COULD NOT SOLVE MY PROBLEM , HE SAID I THAT THE PROBLEM WAS I NEEDED A NEW E CARD, (WHICH I ALREADY HAD)OR CABLES WHEN I ASKED HIM WHICH CABLE HE GOT ANNOYED, I EVEN APOLOGIZED FOR ASKING HIM THE QUESTION. THE LONG AND SHORT OF THE DRAMA.
GOT OFF THE PHONE AND I CALLED MY COMPUTER GUY, WHO IN LESS THAN FIFTEEN MINUTES HAD ME UP AND RUNNING. I WANT MY MONEY BACK NOT A CREDIT, OH BY THE WAY THEY WILL NOT BILL YOU, YOU MUST PAY VIA CREDIT CARD BEFORE YOU COULD ACCESS THE 3RD DEGREE TECH. IS AT&T SO DESPERATE THAT THEY HAVE TO SCAM THEIR CUSTOMERS, I AM SO FED-UP WITH AT&T LACK OF COMPETENCY.

I ALSO DO NOT APPRECIATE BEING TALK DOWN TO. I MAY BE 71 YEAR YOUNG BUT I CAN MATCH MY WITS WITH ANYONE.I HAVE DEALT WITH THE PUBLIC FOR OVER 50 YEARS I CAN RECONIZED WHEN SOMEONE IS TRYING TO B---S--- THEIR WAY.

SHAME ON YOU ATT&T SHAME ON YOU.
IF THEIR IS ANYONE THAT CAN OFFER A BETTER SERVICE I AM OPEN FOR SUGGESTIONS
ANYTHING HAS TO BE BETTER THAN THIS.

BLESSINGS TO ALL
AVD


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