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AT&T Complaint - AT&T Customer Service Sucks! - AT&T Wireless
AT&T Complaint

AT&T Complaint

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AT&T Customer Service Sucks! - AT&T Wireless


Last December, we signed up with AT&T from Verizon at an AT&T retail kiosk at the Northridge mall in Northridge, CA. The kiosk manager, Ricardo, promised to pay our first month's bill and pay any additional fees that will come up. They put everything in writing. To make the long story short, Ricardo used a stolen credit card to pay the bill and upon investigation, AT&T found out and cancelled our account. After speaking with fraud collection, they said we have to pay something like $300 so that we'll have our service reinstated (that's how much we owe for the first month). Just to get us going, we did pay them in person (that was their instruction) at an AT&T store. They turned our service back on that same day. After a week, they cancelled our service again pending further investigation. WHY?!! AT&T just waited for us to pay them (legitimately) and after we thought everything is back to normal, they want to proceed with the investigation again. VERY GREEDY AND WRONG. Why didn't they tell us first hand that even if we pay them that they're still going to cancel our account? Very dissapointed because AT&T should be investigating the kiosk/owner not me. We paid them in person and legitimately. Now, everytime I call AT&T to talk to someone, they transfer me to a voicemail of a certain Crystal who never return my call. This is very absurd and wished I've never left Verizon. WHAT A BIG MISTAKE.


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Comments


Rlsmass says: (8 years ago)
 0
Yeah Att said that the activation date was 10/12/10 after 8:00 Pm well hooked it all up on the following day 10/13/10 no dial tone on phone line.
Nothing but total liars better company High speed internet plus phone Roadrunner Time Warner great service you can reach them at 1800-222-5355



BestKing says: (9 years ago)
 0
We have been bombarded with unsolicited phone calls even though we had paid AT&T to keep from advertising our phone number. I also registered with the anti telemarketing agency and promised I would not get any more solicitations = I just received another at 12:24, 4 Mar 2010. I have written AT&T countless times and asked them to change our phone number. none of my letters/emails have been acknowledged. I receiveed a phone call at 4AM from a car dealer. How did they get my number if AT&T is supposed to protect it. SO, AT&T are you going to change my phone number (free) or must I discontinue my service? Email: jkwp14@comcast.net




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