AT&T Complaint

AT&T Complaint

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AT&T - Cell phone service


to erin.r.abel22

Customer Service is terrible at the Glen Burnie, MD location. My phone had water damage in Sept. 2016 and I was told by the branch manager (Paul Abdelmalik) that I did not have insurance so it would be best to just add another line with new phone and new number. I did this as I'm very naïve to how all this works and I trusted a representative of AT&T would not be a con artist.
My mother opened my bill in Jan. 2017 and was reviewing it and asking me why my monthly bill is $200 (she has AT&T too). I explained what had happened it Sept. and she called the billing dept. to discuss my bill. They told us that I , in fact, did have insurance coverage since FEB. 2016.
So all this time, I am paying for 2 lines (both covering the insurance AND line access as well as paying for TWO phones .
I called Paul and requested a time to go into the branch to speak to him. He called and told me a date/time to come in however, he never showed up. I called him and left several messages over a period of THREE weeks and still have not received a return phone call.
WHY would you tell someone that you ARE NOT carrying any insurance coverage then tell them the solution is to just get a new phone with a new phone number?

AT&T; you are welcome to check MY facts....418059312776
P.S. My mother's contract expires next month and she has now decided to not renew her contract.


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